Can't remove work iPhone from iCloud & MDM bricked my new iPhone

Question

Can't remove work iPhone from iCloud & MDM bricked my new iPhone

I recently left a company, and I need to return my work iPhone that they provided.

Unfortunately this work iphone is tied to my personal icloud account - the phone number and device can MFA into my personal icloud. I have logged into icloud on a web browser, but it doesn't let me remove it because of "Stolen device protection" and it says I must remove it from an apple device.

So, I recently bought a new iPhone and entered my iCloud to then remove the aforementioned work iPhone, and now my new phone (that has nothing to do with the company) is now bricked with my company's MDM.

My former employer's IT department says that they have removed the work iPhone from their MDM, and they say that there's nothing they can do about my personal iPhone and that it is not anywhere on their MDM.

What can I do to release my personal phone from their MDM and also kick the company phone off of my iCloud account?

Thank you!

[Re-Titled by Moderator]

Original Title: Need to get work phone off of my personal iCloud

Posted on Sep 26, 2025 6:00 PM

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Answer 1

TheLittles

Level 10

201,665 points

Sep 26, 2025 7:26 PM in response to get_phone_off_icloud

"Can't remove work iPhone from iCloud & MDM bricked my new iPhone: I recently left a company, and I need to return my work iPhone that they provided. Unfortunately this work iphone is tied to my personal iCloud account: [...]My former employer's IT department says that they have removed the work iPhone from their MDM, and they say that there's nothing they can do about my personal iPhone and that it is not anywhere on their MDM.[...]"

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Ridding of you as a User:

If this is THEIR device, not YOURS, then this is the site your employer should have used, prior to letting you go: What to do Before you Sell, Give Away, or Trade in your iPhone or iPad - Apple Support. What they need to do is perform as instructed there, including the iCloud logout, and factory reset.

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